Last Updated: 15.02.25
Salon Policies
Gizmo Pet Services
Salon Policies
At Gizmo Pet Services, we strive to provide a safe, comfortable, and positive grooming experience for every pet—and a smooth, stress-free process for their owners. Please review the policies below before your visit so we can offer you and your pet the best service possible.
1. Client Registration & Booking Platform (Time To Pet)
All appointments are managed through our third-party system, Time To Pet, to ensure accuracy, organization, and consistent communication.
New Client Registration:
First-time clients must complete their Time To Pet profile, including:
Pet information
Owner details
A valid credit card on file
Appointments cannot be confirmed until registration is complete.
Phone Calls:
Calls are always welcome!
First-Time Clients: We can place a temporary reservation over the phone. This reservation is held for 48 hours while you complete the Time To Pet registration. If registration (including adding a credit card) is not completed within 48 hours, the reservation will automatically expire.
Returning Clients: Once your account is complete and active in Time To Pet, you are welcome to call to request appointments at any time, and we can book them directly for you.
2. Appointment Booking
Booking Options:
Appointments may be scheduled online through Time To Pet, by phone, or in person. Booking in advance is recommended to secure your preferred time.
Confirmation:
You will receive a confirmation email or text message once your appointment is scheduled. Please review the details and notify us immediately if anything needs correction.
Walk-Ins:
We do not accept walk-ins for grooming services.
Walk-ins are accepted only for nail trimming, based on availability.
3. Cancellations & Rescheduling
Required Notice:
We require 24 hours’ notice for all cancellations or rescheduling requests. Late notice will incur a 50% cancellation/non-show/ rescheduling fee.
Late Cancellations:
Appointments canceled with less than 24 hours’ notice may incur a 50% cancellation fee.
No-Shows:
Clients who miss an appointment without notifying us will be charged a 50% no-show fee.
4. Late Arrivals
We allow a 30-minute grace period for late arrivals.
After 30 minutes, the appointment will be rescheduled, and the cancellation/rescheduling fee will apply.
5. Health & Safety
Vaccinations:
Pets must be current on required vaccinations (Rabies). Proof may be requested before any service.
Medical or Behavioral Concerns:
Please inform us of any health issues, allergies, anxiety, or behavioral challenges prior to your appointment.
Flea/Tick Policy:
If fleas or ticks are found during the service, a mandatory treatment will be applied at an additional $10 fee.
6. Grooming Process
Consultation:
At your first visit, we will discuss your pet’s coat condition, grooming preferences, and any special needs.
Handling:
Our groomers are trained to work with care and patience. If a pet becomes overly stressed, reactive, or unsafe to continue, we may pause or stop the service. We will notify you right away to prevent further stress or risk.
Matting:
Severely matted coats may require shaving for your pet’s comfort and safety. Extra fees may apply for extensive de-matting.
7. Payment
Accepted Methods:
We accept cash, credit/debit cards, and digital payments through Time To Pet.
Pricing:
Prices vary based on breed, size, coat type, and coat condition. A final estimate will be provided at check-in.
8. Pick-Up & Drop-Off
Pick-Up Time:
Once your pet’s grooming is complete, you will receive a text message. You have up to 2 hours to pick up your dog.
Late Pick-Up Fee:
After 2 hours, a $20 per hour late pick-up fee will apply.
Please note: Due to our limited space, we do not provide daycare services.
9. Satisfaction Guarantee
Adjustments:
If there is anything you’d like adjusted on your pet’s haircut, please notify us within 24 hours, and we will gladly make it right.
Refunds:
Refunds are issued at our discretion and depend on the situation.
10. Salon Etiquette
Leashes & Carriers:
All pets must arrive and leave the salon on a leash or in a secure carrier.
Behavior:
For the safety of all pets and staff, aggressive or extremely anxious pets may require special handling or rescheduling.
Children:
Children are welcome in the salon but must be supervised at all times.
11. Emergency Policy
In the event of a medical emergency, we will contact you immediately. If urgent care is needed, we will seek the nearest available veterinarian.
Owners are responsible for all veterinary expenses.
12. Policy Updates
We may update these policies at any time. Changes will be emailed to clients or posted on our website.
13. Contact Us
Email: gizmopetservices@gmail.com
Phone: 214-629-6546
Address: 722 S Saginaw Blvd, Saginaw, TX 76179
Gizmo Pet Services
Salon Policies
At Gizmo Pet Services, we strive to provide a safe, comfortable, and positive grooming experience for every pet—and a smooth, stress-free process for their owners. Please review the policies below before your visit so we can offer you and your pet the best service possible.
1. Client Registration & Booking Platform (Time To Pet)
All appointments are managed through our third-party system, Time To Pet, to ensure accuracy, organization, and consistent communication.
New Client Registration:
First-time clients must complete their Time To Pet profile, including:
Pet information
Owner details
A valid credit card on file
Appointments cannot be confirmed until registration is complete.
Phone Calls:
Calls are always welcome!
First-Time Clients: We can place a temporary reservation over the phone. This reservation is held for 48 hours while you complete the Time To Pet registration. If registration (including adding a credit card) is not completed within 48 hours, the reservation will automatically expire.
Returning Clients: Once your account is complete and active in Time To Pet, you are welcome to call to request appointments at any time, and we can book them directly for you.
2. Appointment Booking
Booking Options:
Appointments may be scheduled online through Time To Pet, by phone, or in person. Booking in advance is recommended to secure your preferred time.
Confirmation:
You will receive a confirmation email or text message once your appointment is scheduled. Please review the details and notify us immediately if anything needs correction.
Walk-Ins:
We do not accept walk-ins for grooming services.
Walk-ins are accepted only for nail trimming, based on availability.
3. Cancellations & Rescheduling
Required Notice:
We require 24 hours’ notice for all cancellations or rescheduling requests. Late notice will incur a 50% cancellation/non-show/ rescheduling fee.
Late Cancellations:
Appointments canceled with less than 24 hours’ notice may incur a 50% cancellation fee.
No-Shows:
Clients who miss an appointment without notifying us will be charged a 50% no-show fee.
4. Late Arrivals
We allow a 30-minute grace period for late arrivals.
After 30 minutes, the appointment will be rescheduled, and the cancellation/rescheduling fee will apply.
5. Health & Safety
Vaccinations:
Pets must be current on required vaccinations (Rabies). Proof may be requested before any service.
Medical or Behavioral Concerns:
Please inform us of any health issues, allergies, anxiety, or behavioral challenges prior to your appointment.
Flea/Tick Policy:
If fleas or ticks are found during the service, a mandatory treatment will be applied at an additional $10 fee.
6. Grooming Process
Consultation:
At your first visit, we will discuss your pet’s coat condition, grooming preferences, and any special needs.
Handling:
Our groomers are trained to work with care and patience. If a pet becomes overly stressed, reactive, or unsafe to continue, we may pause or stop the service. We will notify you right away to prevent further stress or risk.
Matting:
Severely matted coats may require shaving for your pet’s comfort and safety. Extra fees may apply for extensive de-matting.
7. Payment
Accepted Methods:
We accept cash, credit/debit cards, and digital payments through Time To Pet.
Pricing:
Prices vary based on breed, size, coat type, and coat condition. A final estimate will be provided at check-in.
8. Pick-Up & Drop-Off
Pick-Up Time:
Once your pet’s grooming is complete, you will receive a text message. You have up to 2 hours to pick up your dog.
Late Pick-Up Fee:
After 2 hours, a $20 per hour late pick-up fee will apply.
Please note: Due to our limited space, we do not provide daycare services.
9. Satisfaction Guarantee
Adjustments:
If there is anything you’d like adjusted on your pet’s haircut, please notify us within 24 hours, and we will gladly make it right.
Refunds:
Refunds are issued at our discretion and depend on the situation.
10. Salon Etiquette
Leashes & Carriers:
All pets must arrive and leave the salon on a leash or in a secure carrier.
Behavior:
For the safety of all pets and staff, aggressive or extremely anxious pets may require special handling or rescheduling.
Children:
Children are welcome in the salon but must be supervised at all times.
11. Emergency Policy
In the event of a medical emergency, we will contact you immediately. If urgent care is needed, we will seek the nearest available veterinarian.
Owners are responsible for all veterinary expenses.
12. Policy Updates
We may update these policies at any time. Changes will be emailed to clients or posted on our website.
13. Contact Us
Email: gizmopetservices@gmail.com
Phone: 214-629-6546
Address: 722 S Saginaw Blvd, Saginaw, TX 76179